What is Problem Solving?


Problem solving is about getting to the root cause (root cause analysis) of a problem so that it never occurs again.


Flow Chart


Freehand run chart
Map sequence of steps and decisions into boxes and diamonds, with arrows showing the flow of the steps.
Make a process visible, find common ground in definitions.

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Check Sheet

Freehand check sheet
Easy and efficient process to collect data.
Accurate and easily collect raw data.

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Run Chart

Freehand run chart
Display results of measure over time. A control chart is a run chart with upper and lower limits.
Shows performance in sequence of output over time.

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Histogram

Freehand histogram
Summarise output into frequency distribution. A bell curve is a bar chart showing natural distribution.
Reveals centring, variation, distribution, capacity and tolerances.

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Pareto Chart

Free hand pareto chart
Sorts output measures by category adding % of the whole as a cumulative reference.
Prime tool for prioritising.

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Fishbone Diagram

Example of fishbone diagram
Displays issues stemming from broad categories to finer details.
Organises causes and effects.

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Scatter Diagram

Scatter Diagram on graph paper
Displays relationships between two different types of output measure.
Proves or disproves correlation.

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Resources?


You will find a number of
resources to assist you in your understanding of lean - please feel free to browse our content and let us know if you require anything further.

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